Help — Learner account in an organisation — Mandragore Learning Academy

1. Sign in with an email or login ID

Depending on how the person responsible for training in your organisation created your account, you sign in either with your email address or with a login ID. The same form accepts both.

If you do not know your login ID, contact the person responsible for training in your organisation.

The sign-in field accepts an email address or login ID.

2. Learner dashboard overview

The learner dashboard follows the same logic as an individual account. The header shows your identity, Learner role and organisation. Refresh credits, lessons & quizzes, Support and Starting level remain available.

Important difference: Purchase history is not displayed because purchases are managed by the person responsible for training in the organisation.

The learner dashboard keeps the main individual-account functions and adds organisation information.

3. Left menu and automatic course display

As with an individual account, the left menu shows assigned domains and learning paths. Clicking a learning path automatically displays the corresponding Workspace(s) in the main area.

Navigation works the same way, but only for training assigned by your organisation.

Workspaces assigned by the organisation are navigated like an individual account.

4. Training cards, progress, activity and credits

Training cards work like an individual account: title, level, remaining credits, status, progress percentage, completed lessons, quiz, first activity, last activity, Open/Resume, certificate, feedback and Difficulty / Complaint.

The only difference for credits: a learner cannot top up directly. If credits are insufficient, request a top-up from the person responsible for training in the organisation.

5. Starting level: same operation as an individual account

Starting level remains available. The questionnaire works by learning path, records objective, context, declared level, experience and prerequisites, then produces a score, result and recommendation. It never blocks training access.

Starting-level assessment remains available to the learner just like an individual account.

6. Certificates, feedback, Support and Difficulty / Complaint

The learner has the same learning and tracking functions as an individual account: PDF certificates when requirements are met, end-of-course feedback, Support with ticket tracking, and Difficulty / Complaint linked to the relevant course.

✓ Because these functions are identical or nearly identical, the Individual account guide can be used as the detailed reference.

View the detailed Individual account guide

7. What really differs from an individual account

Catalogue and purchases: learner accounts cannot purchase directly from the catalogue. New Learning Workspaces and credit top-ups must be requested from the person responsible for training in the organisation.

Message shown to the learner: new Learning Workspaces must be requested from the person responsible for training in the organisation.

Sign-in may use an email address or login ID, depending on how the person responsible for training in the organisation created the account.
No Purchase history button: purchases and invoices are managed by the person responsible for training in the organisation.
No direct credit top-up: additional credits must be requested from the person responsible for training in the organisation.
No direct catalogue purchase: a new Learning Workspace must be requested from the person responsible for training in the organisation.
The person responsible for training in the organisation can track learner progress and starting-level assessments in Team tracking.